Spa Policies

Scheduling Appointments

Scheduled appointments are reserved with a credit card, gift card, or on a prepaid basis. Your credit card will not be charged unless you choose to use it as your method of payment at checkout, or unless a cancellation policy charge is enacted.

Client Intake Form

Please help us streamline your check-in process (and save trees!) by filling out this pdf form and e-mailing it to info@rasaspa.com prior to your appointment. You will need the latest version of Adobe Acrobat to open this file, which you can download here. Thank you!

Rasa Spa intake

Cancellation Policy

We respectfully request notification of at least 24 hours when canceling or rescheduling an appointment so that we may offer the openings to other clients and make the necessary changes to our staffing schedule. Any appointment that is not canceled or rescheduled with at least 24 hours’ notice will incur a fee equivalent to 50% of the price of the session booked.

Product Return Policy

Rasa will accept returns of products in unused condition and with receipt within 30 days of purchase and for boutique credit only. We are unable to accept returns or issue credit on items that have been used or are opened. At this time, our return policies are in accordance with those of our suppliers, therefore exceptions are not permitted. We do feature testers and offer samples for a large number of products in the boutique. Please feel free to ask about these if they are not offered in the context of your session.

Accepted Methods of Payment

Rasa Spa accepts all major credit cards, local checks, Rasa Gift Cards, Spa Finder Gift Certificates, and cash.

Gratuities

It is customary (though not required) to leave a gratuity for your service provider in appreciation for their outstanding service. Gratuities are left to your discretion, though the average tip is generally around 15 to 20%, with some clients choosing to leave more for excellent service. Our staff will be happy to assist you in providing gratuities if desired.

Group Rates

We love to host gatherings at the Spa. Rasa can accommodate up to 21 guests in the entire space with seven sessions occurring at any one time. We are available to help organize parties for family, friends, and business associates, and offer an unconventional space for gatherings. In addition, we offer a group discount for parties of four or more. We would be happy to discuss group visits and make special arrangements so that you and your party can create a unique spa experience at Rasa Spa. We also offer the ability to close Rasa Spa to other guests if you’d like to reserve the entire spa. Please call or email us to discuss these options.

Specials and Discounts

Rasa Spa is mindful of cost and aims to be accessible and affordable. To that end, we offer a number of standing discounts at Rasa, which are outlined below. Please note that we do not combine specials, standing offers, or discounts.

  • Our monthly featured session is 15% off Monday through Thursday and 10% off Friday through Sunday
  • IHF members receive 10% off services Monday through Thursday
  • CMC employees receive 10% off services Monday through Thursday
  • IHF employees receive 20% off services Monday through Thursday and 10% Friday through Sunday
  • Ithaca Carshare members receive 10% off services Monday through Thursday
  • Veterns and seniors receive 10% off services Monday through Thursday
  • For our repeat clients, 20% birthday discount the week of your birthday (within 7 days before or after your birth date)
  • Parties of four or more receive 10% off